Privacy Policy

1. Introduction

Welcome to Gridape.com ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our email marketing platform.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, company details)
• Billing information
• Email marketing content and campaigns
• Email lists and subscriber data
• Communication preferences
• Customer support correspondence

2.2 Automatically Collected Information

• Usage data (IP address, browser type, device information)
• Platform interaction metrics
• Email campaign performance statistics
• Cookies and similar tracking technologies
• Log files and analytics data

3. How We Use Your Information

• Providing and maintaining our email marketing services
• Processing payments and transactions
• Analyzing campaign performance and generating reports
• Improving our platform and user experience
• Communicating with you about service updates and changes
• Responding to customer support inquiries
• Complying with legal obligations
• Preventing fraud and unauthorized access

4. Data Sharing and Disclosure

We may share your information with:

• Service providers and technology partners
• Payment processors
• Analytics providers
• Legal authorities when required by law
• Business partners (only with your explicit consent)

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your account and associated data at any time.

7. Your Rights

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to data processing
• Export your data
• Withdraw consent for data processing

8. International Data Transfers

We may transfer your data to servers located outside your country of residence. We ensure appropriate safeguards are in place for international transfers.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect or maintain information from children under 13.

10. Cookie Policy

We use cookies and similar technologies to improve user experience and analyze platform usage. You can control cookie preferences through your browser settings.

11. Changes to Privacy Policy

We may update this privacy policy periodically. We will notify you of material changes through our platform or via email.

12. Contact Information

For privacy-related inquiries, contact us at: Email: privacy@gridape.com

13. Legal Basis for Processing

For users in the European Economic Area (EEA), we process personal data based on::

• Contract performance
• Legal obligations
• Legitimate business interests
• Your consent

13. Additional Rights for EEA Users

EEA users have additional rights under GDPR, including:

• Right to data portability
• Right to restrict processing
• Right to object to automated decision-making
• Right to lodge complaints with supervisory authorities